Gaya99 Terms and Conditions — Your Complete Platform Usage Guide

01 Acceptance of Terms and Conditions

These Terms and Conditions ("Agreement") constitute a legally binding contract between you ("Player" or "User") and gaya99 ("Platform", "We"). This Agreement governs your use of all services, products, and content provided through the website gaya99.pro as well as our mobile app.

By creating an account, logging in, making a deposit, or using any part of the Gaya99 platform, you automatically acknowledge that you have read, understood, and agreed to comply with these Terms and Conditions in full. If you access the platform on behalf of another person or entity, you also warrant that you have the authority to bind that party to this agreement.

Gaya99 reserves the right to change, add to, or amend any part of these Terms and Conditions at any time without prior notice. Any changes take effect immediately upon being posted on the platform. It is your responsibility to review the latest terms each time you use our platform.

02 Account Eligibility and Registration

To register and use gaya99 services, you must meet all of the following eligibility requirements without exception:

• Be at least 18 years on the date of registration.
• Not be on an active self-exclusion list on any related gambling platform.
• Not represent or act on behalf of any individual who is ineligible to register.
• Have the legal capacity to enter into a binding contract under your local laws.
• Register only one (1) account — multiple accounts under the same name, address, phone number, or payment method are strictly prohibited.

When registering an account, you are required to provide truthful, accurate, and up-to-date information including your full name, phone number, email address, and bank account details. gaya99 reserves the right to reject registration applications or terminate existing accounts if the information provided is found to be false or misleading.

You are solely responsible for keeping your account password confidential and not sharing it with any other party. Gaya99 will not be held liable for any losses arising from unauthorised use of your account due to your own negligence.

03 Deposits and Withdrawals

Gaya99 supports a variety of secure and fast local payment methods for the convenience of Malaysian players, including FPX, Maybank2u, CIMB Clicks, Touch 'n Go eWallet, GrabPay, and other online bank transfers supported by our system.

Deposit: All deposits are processed instantly and automatically credited to your gaming account. The minimum deposit is RM 20 or as stated in the applicable promotional terms. gaya99 does not impose any additional charges on your deposits; however, your bank or digital wallet provider may apply their own separate fees.

Withdrawal: Gaya99 processes withdrawals within 5 minutes after the application is approved. The minimum withdrawal amount is RM 30. All withdrawals will be processed to the same bank account registered under your name. gaya99 reserves the right to request additional verification documents (KYC) before approving withdrawals that exceed certain limits or in suspicious circumstances.

• Your bank account name must match your gaya99 account name.
• Withdrawals to third-party accounts are not permitted under any circumstances.
• Gaya99 reserves the right to hold withdrawals for up to 7 business days for security review purposes where deemed necessary.
• Any suspicious withdrawal attempts will result in the account being temporarily suspended pending investigation.

04 Bonuses, Promotions, and Rollover Requirements

Gaya99 offers a wide range of exciting bonuses and promotions to registered members, including a welcome bonus, reload bonus, weekly cashback, birthday bonus, and seasonal promotions. All bonuses are subject to the following terms:

• Every bonus comes with a rollover requirements which vary and must be fulfilled before any bonus and related wins can be withdrawn.
• Bonuses may only be claimed once unless otherwise stated in the relevant promotion's terms.
• Gaya99 reserves the right to withdraw or cancel any bonus at any time if there is evidence of misuse, fraud, or system exploitation.
• Bonuses cannot be transferred between accounts or directly converted to cash.
• Any attempt to deposit solely to claim a bonus and then withdraw without meeting the rollover requirement will be considered promotional abuse.
• Bonus validity periods are as stated in the respective promotion's terms. Expired bonuses cannot be reinstated.

Gaya99 exercises full discretion in determining whether bonus conditions have been met. Gaya99's decisions are final in all matters relating to bonuses and promotions. Players who are unsatisfied may contact our customer support team for further clarification.

05 Rules and Fair Play

Gaya99 is committed to ensuring every game on our platform is fair, transparent, and free from manipulation. All slot games, fish shooting games, live casino, and sports betting offerings are sourced from licensed software providers and use independently certified Random Number Generators (RNG).

Players are required to follow the specific rules of each game as set by the provider. gaya99 is not responsible for any game outcomes resulting from technical disruptions beyond our control, including player-side internet connection failures.

• In the event of a system failure during an active game session, the affected bets may be voided and funds returned to the player's account.
• Gaya99 reserves the right to void any rounds or bets involved in an obvious technical error.
• The use of third-party software, automated bots, or any tools designed to gain an unfair advantage is strictly prohibited and may result in permanent account freezing.

06 Player Conduct and Responsibilities

Gaya99 players are expected to conduct themselves with respect and responsibility at all times while using our platform. The following behaviour is strictly prohibited:

• Using abusive, threatening, or offensive language toward support staff or other players.
• Spreading false or misleading information about gaya99 to the public.
• Colluding with other players to exploit the system or gain an unfair advantage (including in live casino games).
• Using your gaya99 account for money laundering or any other illegal activities.
• Attempting to gain unauthorised access to Gaya99's systems, databases, or other players' accounts.

Gaya99 reserves the right to take action against any player who violates these conduct rules, including written warnings, temporary suspension, or permanent account termination. In cases involving illegal activity, Gaya99 will cooperate fully with the relevant authorities.

07 Account Security and Data Encryption

Gaya99 uses 256-bit SSL encryption technology to protect all your personal data and financial transactions. Our security systems are designed to withstand modern cyber threats, and we continuously update our security infrastructure.

As a player, you also play an important role in keeping your own account secure. You are responsible for:

• Use a strong and unique password for your gaya99 account.
• Not share your login details with anyone, including family members or friends.
• Always log out of your account after each session, especially on shared or public devices.
• Report immediately to our support team if you suspect any suspicious activity on your account.
• Ensure the email address and phone number registered to your account remain active and accessible for two-factor authentication purposes.

08 Privacy and Personal Data Protection

Gaya99 takes your privacy seriously. All personal information you provide during registration and use of our platform is collected, stored, and processed in accordance with the Gaya99 Privacy Policy available at our Privacy Policy page.

Gaya99 uses your data for the following purposes:

• Identity verification and fraud prevention.
• Processing of financial transactions including deposits and withdrawals.
• Providing responsive and effective customer support.
• Product improvement and platform user experience enhancement.
• Compliance with applicable legal and regulatory obligations.

Gaya99 will not sell, rent, or disclose your personal data to third parties without your consent, except as required by law or for service operation purposes with trusted partners.

09 Gaya99's Liability Limits

Gaya99 provides its platform on an "as is" basis and makes no warranty that the service will operate without interruption or error at all times. Gaya99 is not liable for:

• Indirect losses or damages arising from the use of or inability to use the platform.
• Any losses resulting from internet connection failures on the player's end.
• Errors or delays caused by banking systems or third-party payment providers.
• Any losses arising from unauthorised access to your account due to your own negligence.
• Personal financial decisions you make based on your gaming activity on the gaya99 platform.

In any case, Gaya99's maximum liability to you shall not exceed the total deposits you made in the 30 days preceding the event giving rise to the claim.

10 Account Termination and Suspension

Gaya99 reserves the right to suspend or terminate a player's account at any time for the following reasons:

• Violation of any section of these Terms and Conditions.
• Suspected fraud, money laundering, or other illegal activities.
• Multiple account ownership by the same individual.
• Registration by players under 18 years of age.
• Self-exclusion requests submitted by the player themselves.
• Instructions from regulatory authorities or law enforcement agencies.

Players may also request voluntary account termination at any time by contacting the gaya99 customer support team. Any valid remaining balance (not subject to any restrictions) will be returned to your registered bank account once the review process is complete.

11 Responsible Gaming

Gaya99 is deeply committed to responsible gaming. We believe entertainment should be enjoyable and should never become a burden on your daily life. To that end, our platform provides a range of self-control tools available to you at any time:

• Deposit Limit: Set daily, weekly, or monthly deposit limits according to your means.
• Loss Limit: Cap the maximum amount you can lose within a given period.
• Play Time Limit: Control how long you play each day to maintain a healthy life balance.
• Voluntary Break: Take a break from the platform for 24 hours, 7 days, or 30 days as needed.
• Self-Exclusion: Exclude yourself from the platform permanently or for a period of your own choosing.

If you feel that gaming is beginning to negatively affect your life or the lives of those close to you, we encourage you to seek professional help. More information is available at Responsible Gaming page us.

12 Terms Amendments and Governing Law

Gaya99 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time at our absolute discretion. All amendments take effect immediately upon being posted on the platform, and you are responsible for reviewing the latest terms periodically.

These Terms and Conditions are governed by applicable law. Any dispute arising from or in connection with these Terms shall be resolved through mutually agreed arbitration, or through a court of competent jurisdiction where arbitration is unsuitable or unenforceable.

If any provision of these Terms is found to be invalid, unenforceable, or contrary to the law, that provision shall be reinterpreted as closely as possible to reflect the original intent of the parties, while all remaining provisions continue in full force and effect.